MAS on Twitter posted a link today which grabbed my attention within seconds. It was a PR-themed article run by The Star describing how the airline’s Customer Response team works. A fantastic effort by the MAS team, helping its customers understand how the feedback process flows and indirectly committing themselves to providing better customer service. … Continue reading »
Tagged with airline …
Air travel made easy, or not really?
We have recently witnessed the intense fight between a travel agency and an airline over how much should the agent be paid in commission for “selling”, or rather “promoting”, the airline’s products (airfares). Agent calls airline a ‘cheapskate’ (my own interpretation), airline calls agent an ‘oldschool living in its own fantasy land’. A few examples … Continue reading »
